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Purchasing and Returns
Payment and Billing
Shipping and Handling
Tracking Your Order
Out of Stock Items
Cancellations
Returns and Exchanges
Our Price Guarantee
Promotions and Contests
DS Loyalty Points
Payment and Billing
DecorateStore.Com E-Commerce Inc. accepts Paypal and the following credit cards:
* Visa
* MasterCard
* American Express
* Discover
We are unable to accept checks, cash, or credit vouchers. If we are unable to process
your credit card, please check to ensure you entered the correct card number and expiration
date, and that the billing name and address you entered match your credit card statement
exactly. Please refer to your credit card company if the problem persists.
Please note: Prices shown are in U.S. dollars only. Currently, we do not ship or bill orders internationally,
including Canada.
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Shipping and Handling
DecorateStore.Com E-Commerce Inc. ships to all fifty United States. We do not ship or bill orders internationally, including Canada. Deliveries are made only Monday through Friday (holidays excluded).
Shipping Carriers & Expected Time
We determine the most efficient shipping carrier for your order. The carriers we use are the U.S. Postal Service (USPS), United Parcel Service (UPS), and FedEx.
Orders will arrive within 4 to 7 business days within Continental USA and 5 to 15 business days to Alaska and Hawaii, following credit card authorization.
Enjoy our low shipping pricing of $7.95. Orders over $100 are always free.
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Status of Your Order
How can I check the status of my order?
If you have placed an order with DecorateStore.com, you can check the current status of your order by entering your order number and email address on our Customer Service page.
If you have any questions or changes to your order, please contact us.
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Out of Stock Items
Occasionally, high demand causes us to run out of certain items. If we do not have an item that you have ordered in stock, we will contact you by phone or email provided in your order.
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Cancellations
If you want to cancel, please contact us immediately at 1-800-519-1889. If we are able to cancel - you will be charged 10% cancellation fee.
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Returns and Exchanges
We want you to love what you have purchased. But if something is not right, please let us know. We will gladly accept returns of unopened merchandise.
NOTICE: BEFORE SENDING IN YOUR ORDER FOR REFUND, YOU MUST CALL US (1-800-519-1889) TO OBTAIN A RETURN ID NUMBER. WE WILL BE UNABLE TO REFUND YOUR ORDER WITHOUT THIS ID!!!
Returns should be shipped to the following address after obtaining a return ID number:
Decorate Store E-Commerce Inc.
4166 Union Road,
Cheektowaga, NY 14225
Restocking fee of 30% will be applied to all refunds. We only accept returns 30 days after purchase. We only accept unopened rolls. Shipping fee is not refundable. Please allow 4-8 weeks for refund to process.
We offer NO exchanges. Please order samples before purchasing to verify colors.
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Our Price Guarantee
We stay behind our price 110%, and that is why we will refund 110% of price difference of product price if you find it cheaper somewhere else within 3 months after your order.
Our price guarantee does not apply to closeout, discontinued or items on special sale. Decorate Store reserves the right not to sell any product below its cost.
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Promotions and Contests
Certain DecorateStore.Com and DecorateStore.Com partner promotions reward you with a code that you can use for discounts at DecorateStore.Com. Promotional awards vary.
DecorateStore.com coupon codes do not carry balances. You must spend the full balance on one order or forfeit the remaining balance. Codes can only be applied toward merchandise. They cannot be applied against shipping, packaging, taxes, or be redeemed for cash. Only one DecorateStore.Com coupon code can be used per order.
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DS Loyalty Points
While shopping at Decorate Store you will accumulate points (1 point for each dollar spent), which later you could redeem for a DecorateStore.com gift shopping certificate.
Conversion rate is 2%, meaning for every $100 spent at DecorateStore.com you will get back $2. You must earn a minimum of 250 points to be able to redeem your points. To redeem, please login into your account and follow Redeem Points link.
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